Business Process Improvement (BCI)


Business process improvement supports improvement, reengineering and optimization of organizational processes. The service includes:

1. Process analysis

  • data collection in relation to the process
  • definition of aspects of the process analysis
  • structural process analysis
  • process performance analysis
  • aspects of regulation and control

2. Examination of primary process characteristics

  • formality of control
  • performance
  • lead times
  • costs
  • deviation of the characteristics

3. Process development objectives and possibilities

4. Adaptation of the best – viable – methodology to the process improvement at hand

5. Technical assistance of process reengineering and improvement

  • project management
  • workshop management
  • quality assurance